Delivery and freight policy
Every piece of commercial and home office furniture is packaged for secure nationwide transport. Review our delivery tiers, tracking procedures, and damage reporting steps below.
Inspecting and reporting freight arrivals
Commercial freight travels through regional hubs. Follow these four mandatory steps upon delivery to ensure zero liability for in-transit cosmetic or structural issues.
Check carton exterior before signing
Inspect cartons and shrink wrap for punctures, crushed corners, or moisture before signing the driver delivery receipt (BOL).
Note exceptions on the bill of lading
If packaging shows visible distress, write 'Damaged upon delivery' or 'Subject to internal inspection' directly on the carrier receipt.
Photograph all angles within 48 hours
Capture clear photos of the shipping label, packaging defects, and affected furniture components from multiple angles.
Submit documentation to support
Send your order number, carrier BOL copy, and photos to our fulfillment team for expedited replacement or parts dispatch.
Detailed terms and carrier procedures
Return & refund policy
We stand behind the craftsmanship and ergonomic design of every commercial and home office piece. Review our transparent return guidelines below.
Policy details & procedures
We accept returns on standard catalog products within 30 days of delivery. Custom-built conference tables, bespoke executive desks, and modified finishes are final sale once production begins.
To qualify for a standard return, notify our customer support team within 30 calendar days of receiving your shipment. We provide a Return Merchandise Authorization (RMA) number that must accompany the shipment. Items returned without an authorized RMA number may experience handling delays or return rejection.
Cancellation policy
We understand plans change. We provide a clear, standard grace period to adjust or cancel your commercial and home office furniture orders before warehouse dispatch.
Standard 24-hour grace window
Guaranteed full refundOrders can be cancelled at no cost within 24 hours of placement, provided the items have not entered production staging or palletized carrier transfer.
Step-by-step cancellation process
3 simple stepsCustom architectural configurations: Made-to-order workstation benches and bespoke conference tables that have entered active fabrication cannot be cancelled after the initial 24-hour verification window.
Dispatched shipments: If your order has already been transferred to a freight carrier, it cannot be stopped in transit. Upon delivery, you may initiate a standard return subject to our published policy guidelines.
Need direct assistance with an order?
Contact our customer support team immediately. Please have your order reference ID ready for swift resolution.